Privacy Policy
This policy explains how JoinVex Hotel (joinvex.com) collects, uses, stores, and protects personal information. We keep it practical: what we collect, why, and how you can control it.
Summary
We collect limited information to respond to requests, provide services, improve website performance, and maintain security. We do not sell personal information.
What we collect
- Contact details you submit (name, email, message content)
- Basic technical data (browser type, approximate location, device info)
- Cookie preferences and essential website operation data
What we do with it
- Respond to your inquiries and concierge requests
- Improve site reliability and performance
- Protect against abuse, fraud, and security risks
Information we collect
We collect information in three primary ways: information you provide, information collected automatically, and information from service providers (limited to what is needed).
Information you provide
- Name and email address
- Message content (requests, dates, preferences you share)
- Optional details (topic selection, urgency preference)
We only use this to respond and deliver the requested assistance.
Information collected automatically
- Device and browser characteristics
- Approximate location (e.g., city/region from IP)
- Site usage patterns (pages viewed, load performance)
Used to maintain security and improve site reliability.
Cookies and similar tech
- Essential cookies for site functionality
- Preference storage (cookie consent)
- Security-related protections
See the Cookie Policy for details.
How we use information
We use information strictly to support services, maintain site quality, and protect users.
| Purpose | Examples | Typical data involved |
|---|---|---|
| Respond to requests | Concierge planning, room questions, arrival guidance | Name, email, message content |
| Improve performance | Fix broken links, improve load times, optimize layout | Device/browser info, basic usage signals |
| Security | Detect abuse, prevent spam, protect infrastructure | IP-derived signals, rate-limiting logs |
Sharing and disclosures
We share information only when necessary to operate the site, respond to you, or comply with legal obligations.
Service providers
Hosting, email delivery, and security services may process limited data on our behalf under contractual obligations.
- Used strictly for operating the website
- Access limited to what is needed
- Safeguards and confidentiality expectations
Legal obligations
We may disclose information if required by law, court order, or to protect safety and rights.
- Compliance with lawful requests
- Fraud prevention and security defense
- Protection of guests and staff
Business changes
If ownership or operations change, information may transfer as part of that process, with appropriate protections.
- Transfers under confidentiality
- Purpose stays aligned
- Notice where required
Your choices and rights
Depending on your location and applicable laws, you may have rights regarding access, correction, deletion, or objection.
- Access: request a copy of personal information we hold about you.
- Correction: request corrections to inaccurate or incomplete information.
- Deletion: request deletion where applicable and lawful.
- Cookies: accept or reject using the banner; review details in Cookie Policy.